BenchmarkPortal recognizes the exceptional
efficiency and effectiveness of the Santa Clara Family Health Plan Call
Center by awarding it Certification as a Center of Excellence. The
granting of certification is based on a company’s operational metrics,
customer satisfaction and agent satisfaction.
Center of Excellence by BenchmarkPortal,
a leading contact center research and consulting organization. “Only
the top 10 percent of those benchmarked annually achieve this
distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center
of Excellence certification is an acknowledgement of strong management
and leadership in the call center industry.” 
The Santa Clara Family Health Plan (SCFHP) call center has been certified as a
Click here to continue reading this news release: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/09/santa-clara-family-health-plan-call-center-achieves-
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