GE Capital Fleet Services Contact Center Achieves Its Fourth Certification as a BenchmarkPortal Center of Excellence

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the GE Capital Fleet Services Contact Center by awarding it Certification as a Center of Excellence for the fourth year. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

October 30, 2014 -- The GE Capital Fleet Services’ maintenance control center, has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient,” said BenchmarkPortal CEO Bruce Belfiore. “It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”

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