BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
October 6, 2014
IVR Design Lessons From the Fortune 500
We recently participated in an interview with Software Advice...They
called 50 Fortune 500 customer service numbers to gather metrics that
will help you to improve your IVR system, and spoke to us about best
practices for menu design. Read the article here: http://www.softwareadvice.com/voip/industryview/ivr-design-tips-report-2014/
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