August 8, 2012
CallTalk, Wed. 8/15 - Eliminating Your Customer Service Blind Spot With Co-Browse Technology
Join host Bruce Belfiore and Dusty Stanford, Sales Director, LiveLOOK, as they co-browse technology. Customer service strategies have evolved over time to cover every communications channel - phone, chat, email, social media and more. But, with the exception of in-store service, most companies have lacked a visual component to customer service communications. Learn how Co-Browse Technology is now being used in call centers to create a visual connection, enabling agents to see exactly what a customer sees on the screen during a call or chat.
Broadcast monthly, directly over the Internet to your desktop, CallTalk covers informative and educational topics that impact today's call center. This show is hosted by Bruce Belfiore, CEO of BenchmarkPortal. It is aired without the participation of vendors so that topics will be free from their influence and guided by the needs of its listeners.
Dusty Stanford is the Sales Director at LiveLOOK. He has been involved with technology for the last 25 years and has worked with some of the leading call center companies in the world. Dusty has held numerous positions in the contact center environment, and he successfully leading his own center. Dusty has extensive knowledge about call center operations.
Date: Wed., Aug 15th, 2012
Time: 10am PT / 1pm ETDuration: 30-45 Minutes