United Concordia Dental’s Customer Call Center Achieves Certification as a Center of Excellence

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of United Concordia Dental’s Customer Call Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

United Concordia Dental’s Customer Call Center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center researchand consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”

“Center of Excellence certification indicates that the contact center delivers superior customer service within a responsible cost structure,” said Belfiore. "A great contact center operation reflects its management's passion for balancing the demands of high quality and low costs. United Concordia has shown its ability to achieve that balance through its objective performance metrics. We have validated its metrics and have certified that United Concordia is, indeed, among the best in its industry. I congratulate United Concordia on a job well done.”

About United Concordia Dental
United Concordia is a leading national dental carrier and delivers high-quality, cost-effective dental programs. Headquartered in Harrisburg, Pa., the company has more than six million members, a network of more than 76,000 unique dentists at over 164,000 access points nationwide and is licensed in all 50 states, D.C. and Puerto Rico. United Concordia has a companywide dedication and commitment to superior customer service, which is evident in the design, implementation, administration and servicing of its dental benefits programs. For more information about United Concordia products, visit http://www.UnitedConcordia.com.