BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
August 28, 2012
Inbound Sales Best Practices Survey Opportunity for Community Members & Complimentary Results Report
BenchmarkPortal is conducting a survey on inbound sales best practices. This is our third year of collecting metrics for call centers involved in inbound and blended (inbound and outbound) sales.
Please take a moment to complete this brief, 20-question survey. The survey link below will ask you questions about this important topic. As always, by participating in the survey, you guarantee yourself a complimentary copy of the results ($199 Value).
This survey is intended for call centers that primarily handle inbound sales calls. If your center does not handle inbound sales calls, please forward this email to the appropriate contact center group manager within your company. If you have colleagues in other call centers who you feel might want to participate, please send this survey invitation to them.
You will also be invited to join our new community of inbound sales specialists which will focus on best practices in this sector. Don't be left out! As indicated above, participants will receive the results of this survey via e-mail, at no cost, within 10 business days of the survey's close. It's our way of showing our appreciation to you for your input.
Thank you very much for your participation.
Bruce Belfiore Senior Research Executive & Chief Executive Officer BenchmarkPortal