February 10, 2014

BenchmarkPortal Announces their Contact Center Quality Assurance Certification Training Schedule for 2014

Participants in these workshops typically include Call Center Managers, Supervisors, Directors and Vice Presidents. The courses are designed to enable these leaders to better manage their call centers and strengthen relationships with other departments. Every attendee receives complete course documentation and a comprehensive workbook. Managers report that they really appreciate the combination of interactive classroom work along with personalized focus on individual needs and challenges. This approach is considered to be unique to BenchmarkPortal's College of Call Center Excellence training.

True quality call centers exist as a result of quality training. BenchmarkPortal helps your employees get the training they need, so that your call center will perform at the levels you and your superiors expect. "This is a very good course for beginners and experienced quality assurance professionals. It reinforces and re-orients individuals to the basic fundamentals that must be in place as well as additional options, ideas, tools and methods to consider employing. Thanks again for a very informative and interactive training session,” said Mindy Lamb, Call Quality Director, Cigna. “I Really enjoyed it and found it very helpful with some of the changes we are in the midst of making in our program."

View the Calendar here: Call Center Quality Assurance Certification Training
Live Online - Mar. 12-14, 2014
Live Online - Apr. 23-25, 2014
Live Online - June 25-27, 2014
Live Online - Aug. 27-29, 2014
Call Center Campus Week, Las Vegas, NV, Planet Hollywood, Nov. 11-14, 2014

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