February 21, 2014

Managing Gen Y in the Contact Center

Join host BenchmarkPortal CEO Bruce Belfiore and guest host Greg Van Zandt, as they discuss millennials.
  • Who are they? What drives them? What are their significant attributes?
  • Considerations when managing this generation: Implications on scheduling, work diversity, training/coaching, contact center and corporate culture; leveraging technology; leveraging millennials’ unique characteristics
  • Revving up for Gen Y: dynamic scheduling, acknowledgement and motivational feedback and coaching, tinkering, and incentives.

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