BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Birch Customer Service Department by awarding it Certification as a Center of Excellence for the third year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
June 25, 2014 -- The Birch Customer Care Operations has been certified as a Center of Excellence by BenchmarkPortal,
a leading contact center research and consulting organization. “The
achievement of the Center of Excellence represents a contact center’s
commitment to delivering customer service that is both effective and
efficient,” said BenchmarkPortal CEO Bruce Belfiore. “It is the
culmination of important initiatives that were undertaken to achieve
sustainable service excellence.” Click here to continue reading this article: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/06/birch-communications-contact-center-achieves-its-thi
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