BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Lincoln Financial Group’s Life Insurance Customer Care Center
by awarding it Certification as a Center of Excellence for the second
year in a row. The granting of certification is based on a company’s
operational metrics, customer satisfaction and agent satisfaction.
July
25, 2014 -- The Lincoln Financial Group’s Life Insurance Customer Care
Center has been certified as a Center of Excellence by BenchmarkPortal, a
leading contact center research and consulting organization. “The
achievement of the Center of Excellence represents a contact center’s
commitment to delivering customer service that is both effective and
efficient.” said BenchmarkPortal CEO Bruce Belfiore. “ It is the
culmination of important initiatives that were undertaken to achieve
sustainable service excellence.” Click here to continue reading the news: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/07/lincoln-financial-group-life-insurance-center-of-excellence
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