BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the TrialCard Customer Experience Center by awarding it Certification as a Center of Excellence for the second year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
The TrialCard Customer Experience Center has been certified as a Center of Excellence by BenchmarkPortal,
a leading contact center research and consulting organization. “This
certification attests to the fact that call center leaders have
successfully balanced efficiency and effectiveness in their operations,”
said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of
Excellence certification is an acknowledgement of strong management and
leadership in the call center industry.”Click the following link to continue reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/07/trialcard-contact-center-achieves-its-second-certifi
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