BenchmarkPortal, a leading contact center research and
consulting organization, recognizes the exceptional efficiency and
effectiveness of the EyeMed Vision Care Contact Center by awarding it Certification as a Center of Excellence
for the fifth consecutive year. Certification is granted exclusively to
companies demonstrating high operational metrics, customer satisfaction
and agent satisfaction. Only five percent of centers that applied for
the prestigious Center of Excellence recognition have actually attained
certification five or more years in a row.“The achievement of the Center of Excellence represents a contact center’s commitment to customer service,” said BenchmarkPortal CEO Bruce Belfiore. “It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”
Click here to continue reading this news article: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/08/eyemed-vision-care-contact-center-achieves-its-fifth
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