| Date: | June 19-21, 2012 |
| Location: | Minneapolis, MN @ the General Electric Capital Fleet Services Center 3 Capital Drive, Eden Prairie, MN 55344 Link to Map |
| Hours: | 8am - Meet & Greet Continental Breakfast provided each day 8:30am - 5pm, Tuesday, June 19th 8:30am - 5pm, Wednesday, June 20th 8:30am - 5pm, Thursday, June 21st |
| Price: | $1995 - Includes course, breakfast and snacks (lunch is open), course handbook, site tour of the GE Capital Fleet Services Center and a call center benchmarking survey/report with a follow-up web-ex style presentation of your benchmarking results. |
Our Call Center Management Certification course is composed of ten information-rich modules that include learning activity "case studies" that focus on practical problem solving and current call center best practices. The curriculum, which was originally developed by Dr. Jon Anton of Purdue University, has been expanded and updated by Bruce Belfiore, Dean of the College, Dayne Petersen, Lead Instructor, and their staff of industry experts. Typically participants include Call Center Managers, Directors and Vice Presidents. These courses will help you better manage your call center and strengthen relationships with other departments (for example: Marketing, MIS and telecommunications).
Call Center Management Certification Training Workshop Agenda:
- Organizational Leadership
- Human Resources
- Quality Monitoring and Coaching
- Customer Satisfaction
- The Basics of Call Center Workforce Management
- Call Center IT Management
- Knowledge Management
- Caller Self-Service
- Analytics & Reporting
- Benchmarking
$200 Discount to attend theMinneapolis, MN workshopPromo Code: MNJUNE200 | Expires 5/25/12
Sample of companies who have attended our courses »
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