May 22, 2012

Webinar on Technology Improving Contact Centers - iBenchmark - The First Automated Benchmarking Technology!

Please watch this complimentary webinar about the hottest innovation in benchmarking technology - iBenchmark!

In this webinar, you will learn how iBenchmark will:
  • Greatly improve customer service and pinpoint areas of potential cost savings
  • Automate the data entry process for benchmarking - leaving you more time to manage and improve
  • Provide monthly reports comparing your center's metrics to the industry and averages over a one-year period
  • Uncover performance gaps compared with the industry
  • Quantify and monetize gaps to show impact
  • Point toward issues and insights regarding people, processes, technology
  • Provide basis for improvement roadmaps and goal setting
  • Help you determine the competitive impact of improvements in metrics before you invest time and money (using the unique interactive "Sandbox Tool")
  • Provide hard evidence of value you bring to the enterprise
​...and this all comes with a BenchmarkPortal expert! The low price includes one hour of analysis, tracking and discussion each month with your own expert.

iBenchmark automated benchmarking puts technology and advanced processes to work for contact center managers without the hassle of finding and inputting the metrics manually. Thanks to secure, easy-to-install technology that is hosted and managed by BenchmarkPortal, iBenchmark provides managers with a powerful, actionable tool, operated with our patented benchmarking methodology. View iBenchmark Website

Duration: 1 Hour
Presenters: Bruce Belfiore, CEO, BenchmarkPortal & Chris Rouse, Marketing Director, Symmetrics

1 comment:

  1. Well i can wait to see the improvement of contact center and it seem very good technology and reliable for a call center.