December 3, 2013

Bright Horizons Achieves Certification as a Call Center of Excellence

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Bright Horizons Contact Center by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

The customer contact center of Bright Horizons Family Solutions® has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient,” said BenchmarkPortal CEO Bruce Belfiore. “A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence. The obvious beneficiaries of this commitment are the center’s employees and customers.”   

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