BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Canon U.S.A. Customer Support Center by awarding it Certification as a Center of Excellence for the fifth year in a row. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
Canon U.S.A., Inc., a leader in digital imaging solutions, has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization for their technical support center. “The achievement of the Center of Excellence represents a contact center’s commitment to delivering customer service that is both effective and efficient,” said BenchmarkPortal CEO Bruce Belfiore. “It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”
Continue Reading Here: http://www.benchmarkportal.com/call-center-newsresources/press-release/2013/12/canon-usa-achieves-its-fifth-certification-benchmark