December 4, 2013

Mr. Bruce Belfiore, CEO of BenchmarkPortal, Harvard Alumni, Keynotes on Customer Engagement at the 5th Global Contact March 11th and 12th, 2014

Mr. Belfiore will share significant research, company data and metrics that highlight and outline the relationships between customer engagement and profits, to help business leaders make rational and effective decisions. Mr. Belfiore's talk will focus on the hard evidence and processes required to increase Customer Engagement effectiveness and improve Customer Experience and Loyalty. 

The 5th Global Contact Forum: The event is going into its 5th year as the #1 Latin American conference for customer engagement thought leaders. Attendees come from around to network, educate, inform, advocate and gain knowledge and experiences from other industry professionals. The ongoing focus is service, support, technology and customer and employee engagement. The theme for 2014 is the New Culture of Customer Engagement - Technology Enabling People & Connection. Last year's event attracted over 1840 attendees.

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