March 25, 2014
Management Certification in Newark, NJ at XEROX, E-ZPass Customer Service Center, May 13-15, 2014. Site Tour Included!
BenchmarkPortal's World Class Professional Certification courses are among the industry's highest rated programs for call center management and employees. Our courses have increased effectiveness and efficiency while at the same time reducing cost at organizations such as Verizon, Mercedes-Benz, Motorola, Hewlett Packard and GE. Attendees will also receive an exclusive tour of the XEROX, E-ZPass call center. This is a unique occasion to see and share ideas with the E-ZPass call center management.
The Management Certification workshop is composed of ten information-rich modules that include lecture, discussion and learning activity case studies that focus on practical problem solving and current best practices.
Our program is led by the industry's top-rated instructors, with over 150 years' combined experience. Be part of a true high-intensity learning experience which will bring out the best in you and your fellow attendees. You will return to your center with new best practice ideas...and the skills to turn them into reality!