BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MAXIMUS Operations in Texas, Georgia and Massachusetts by awarding their call centers as Certified Centers of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.March 20, 2014 - The MAXIMUS customer contact centers for the Texas Eligibility Support Services (ESS) and the Texas Enrollment Broker (EB) operations, Georgia Families, Georgia Childcare and Parent Services, and Massachusetts MassHealth Health Benefits projects have been certified as Centers of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”
To achieve certification as a Center of Excellence, a company must undergo a rigorous benchmarking process, which compares the organization’s operational metrics to those of its peers, using the world's largest database of contact center metrics. During this process, BenchmarkPortal experts audit and verify key data from the contact center applying for certification.
To read more, follow this link: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/03/maximus-contact-center-operations-texas-georgia-and-