BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the EFG by awarding it Certification as a Center of Excellence. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.
10/28/2014 -- The EFG Companies customer claims and administration group has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”Click here to continue reading this news release: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/10/efg-companies-achieves-certification-center-excellen
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