October 6, 2014

IVR Design Lessons From the Fortune 500

We recently participated in an interview with Software Advice...They called 50 Fortune 500 customer service numbers to gather metrics that will help you to improve your IVR system, and spoke to us about best practices for menu design. Read the article here: http://www.softwareadvice.com/voip/industryview/ivr-design-tips-report-2014/

No comments:

Post a Comment