Participants in these workshops typically include Call Center
Managers, Supervisors, Directors and Vice Presidents. The courses are
designed to enable these leaders to better manage their call centers and
strengthen relationships with other departments. Every attendee
receives complete course documentation and a comprehensive workbook.
Managers report that they really appreciate the combination of
interactive classroom work along with personalized focus on individual
needs and challenges. This approach is considered to be unique to
BenchmarkPortal's College of Call Center Excellence training.
True quality call centers exist as a result of quality training.
BenchmarkPortal helps your employees get the training they need, so that
your call center will perform at the levels you and your superiors
expect. "This is a very good course for beginners and experienced
quality assurance professionals. It reinforces and re-orients
individuals to the basic fundamentals that must be in place as well as
additional options, ideas, tools and methods to consider employing.
Thanks again for a very informative and interactive training session,”
said Mindy Lamb, Call Quality Director, Cigna. “I Really enjoyed it and
found it very helpful with some of the changes we are in the midst of
making in our program."
View the Calendar here: Call Center Quality Assurance Certification Training
Live Online - Mar. 12-14, 2014
Live Online - Apr. 23-25, 2014
Live Online - June 25-27, 2014
Live Online - Aug. 27-29, 2014
Call Center Campus Week, Las Vegas, NV, Planet Hollywood, Nov. 11-14, 2014
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
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