United Concordia Dental’s Commercial Call Center Achieves Its Second Certification as a BenchmarkPortal Center of Excellence

contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “A contact center that seeks and achieves the Center of Excellence Certification from BenchmarkPortal demonstrates a noteworthy commitment to service excellence. The obvious beneficiaries of this commitment are the center’s customers, employees, and shareholders.”
United Concordia Dental’s Commercial Call center has been certified as a Center of Excellence by BenchmarkPortal, a leading

“Center of Excellence certification indicates that the contact center delivers superior customer service within a responsible cost structure,” said Belfiore. "A great contact center operation reflects its management's passion for balancing the demands of high quality and low costs. United Concordia has shown its ability to achieve that balance through its objective performance metrics. We have validated its metrics and have certified that United Concordia is, indeed, among the best in its industry. I congratulate United Concordia on a job well done.”

Click here to read this news article: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/02/united-concordia-dental-second-call-center-certification