Join host BenchmarkPortal CEO Bruce Belfiore
and guest host Greg Van Zandt, as they discuss millennials.
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Who are they? What drives them? What are their significant attributes?
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Considerations when managing this
generation: Implications on scheduling, work diversity,
training/coaching, contact center and corporate culture; leveraging
technology; leveraging millennials’ unique characteristics
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Revving up for Gen Y: dynamic scheduling,
acknowledgement and motivational feedback and coaching, tinkering, and
incentives.
http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/5/2/managing-gen-y-contact-center
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