More and more contact centers are part of multi-national enterprises.
Either as a result of organic growth, or as a result of trans-border
mergers, contact center managers are increasingly part of a polyglot
corporate community. However, most managers live in their own cocoons,
and don’t take advantage of the benefits their sibling centers can
offer. In my experience, the links among contact centers in different
countries and on different continents are not optimized by a long shot.
A concerted effort to share best practices and adopt common
technologies can save boatloads of money while making life more
interesting for contact center managers.
If you are among those not leveraging your international sibling centers, consider the following actions: Click here to continue reading this article:
http://www.benchmarkportal.com/call-center-newsresources/news-articles/2014/02/contact-center-economics-101-leveraging-your-interna
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