BenchmarkPortal Announces The 2014 Top 100 Call Centers Contest Winners

BenchmarkPortal ranks the top call center operations in North America based on operational metrics.

BenchmarkPortal, a leading call center consulting services group, recently announced the winners of its 2014 Top 100 Call Center Contest.  Participants submitted performance data on key operating metrics. The three winners in each of three categories had the highest statistical values for efficiency and effectiveness, as computed by BenchmarkPortal's expert formula, using the world’s largest database of call center metrics.

 

The highest ranking centers in the large center (250+ agents) category are:  

1. GE Capital Retail Bank (first place)
2. Florida Power and Light Company (second place)
3. Affinion Group (third place)

The highest ranking centers in the Medium-size center (100 to 249 agents) category are:

1. EyeMed - Convergys KY (first place)
2. Ria Financial Service (second place)
3. Xerox E-ZPass NY Service Center (third place)

The highest ranking centers in the Small-size center winners (5 to 99 agents) category are:

1. Maximus New York Physician Profile (first place)
2. Mayo Medical Laboratories (second place)
3. NOVA Community College (third place)

Click here to read more about the results...