Check out this video interview that took place at 5th Global Contact Forum
"If your agents are feeling connected on a call by call basis with the people they are talking to because they have been properly selected, trained and motivated they will enjoy their jobs more and be more productive." - Bruce Belfiore.
BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
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