BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MetLife U.S. Service Delivery Center by awarding it Certification as a Center of Excellence for the third year. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.April 23, 2014 - The MetLife U.S. Service Delivery Center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”
The Center, based in Johnstown, PA, employs approximately 120 people and fields calls from MetLife employees across the U.S. who need assistance with HR-related transactions involving benefits, payroll, onboarding, and corporate licensing and registration.
“The certification reflects our commitment to excellence and validates our standing as a leading example of an organization that delivers a world-class customer service experience,” said Tina Honkus, Vice President of MetLife’s Service Delivery Center.
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