Typically,
60-70% of a contact center’s budget is focused on labor costs. Thus,
many organizations seek to offer the lowest compensation packages
possible when hiring agents. However, understanding compensation is
important because it’s one of the glues that hold people to the center
and, when properly calibrated, allows managers to build stable,
effective teams of people. Research by BenchmarkPortal revealed the
following insights to this important area of discussion:To continue reading this article please click here: http://www.benchmarkportal.com/call-center-newsresources/news-articles/2014/04/compensation-strategies-agents-and-supervisors
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