April 16, 2014

Compensation Strategies For Agents and Supervisors

CallTalk CaramelsTypically, 60-70% of a contact center’s budget is focused on labor costs. Thus, many organizations seek to offer the lowest compensation packages possible when hiring agents. However, understanding compensation is important because it’s one of the glues that hold people to the center and, when properly calibrated, allows managers to build stable, effective teams of people. Research by BenchmarkPortal revealed the following insights to this important area of discussion:

To continue reading this article please click here: http://www.benchmarkportal.com/call-center-newsresources/news-articles/2014/04/compensation-strategies-agents-and-supervisors

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