August 18, 2014

ARAG Customer Care Achieves Its Eighth Certification as a BenchmarkPortal Center of Excellence

ARAG, Call Center of Excellence by BenchmarkPortalBenchmarkPortal recognizes the exceptional efficiency and effectiveness of ARAG Customer Care by awarding it Certification as a Center of Excellence for the eighth year. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

ARAG® Customer Care call center was certified earlier this year as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “The Center of Excellence Certification is so prestigious that only 5% of those centers that applied have actually attained certification 5 or more years in a row.”   

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