BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
recognizes the exceptional efficiency and effectiveness of ARAG
Customer Care by awarding it Certification as a Center of Excellence for
the eighth year. The granting of certification is based on a company’s
operational metrics, customer satisfaction and agent satisfaction.
ARAG® Customer Care call center was certified earlier this year as a
Center of Excellence by BenchmarkPortal, a leading contact center
research and consulting organization. “Only the top 10 percent of those
benchmarked annually achieve this distinction,” said BenchmarkPortal CEO
Bruce Belfiore. “The Center of Excellence Certification is so
prestigious that only 5% of those centers that applied have actually
attained certification 5 or more years in a row.”