Like any other work environment, call centers can either become a place of joy or the proverbial dungeon – that dreaded place to which we must go to serve out our time. The difference between the two are tied to many factors. Some simple changes can lead to increases in performance and ROI while making the workplace enjoyable for the worker. Our experts suggested looking at facilities, food and environmental issues. Here are some of the suggestions they offered on how to make your center a joy and not a dungeon.
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