August 11, 2014

Concordia Publishing House Contact Center Achieves Its Fifth Certification as a BenchmarkPortal Center of Excellence

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the Concordia Publishing House Contact Center by awarding it Certification as a Center of Excellence for the fifth year. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

The Concordia Publishing House customer contact center has been certified as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”   

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