August 1, 2014
EyeMed Vision Care Contact Center Achieves Its Fifth Consecutive Certification as a BenchmarkPortal Center of Excellence
BenchmarkPortal, a leading contact center research and consulting organization, recognizes the exceptional efficiency and effectiveness of the EyeMed Vision Care Contact Center by awarding it Certification as a Center of Excellence for the fifth consecutive year. Certification is granted exclusively to companies demonstrating high operational metrics, customer satisfaction and agent satisfaction. Only five percent of centers that applied for the prestigious Center of Excellence recognition have actually attained certification five or more years in a row.
“The achievement of the Center of Excellence represents a contact center’s commitment to customer service,” said BenchmarkPortal CEO Bruce Belfiore. “It is the culmination of important initiatives that were undertaken to achieve sustainable service excellence.”
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