BenchmarkPortal recognizes the exceptional efficiency and effectiveness
of the MESSA Member Service Center by awarding it Certification as a
Center of Excellence for the eighth time. The granting of certification
is based on a company’s operational metrics, customer satisfaction and
agent satisfaction.
The MESSA member service center was certified earlier this year as a Center of Excellence by BenchmarkPortal,
a leading contact center research and consulting organization. “Only
the top 10 percent of those benchmarked annually achieve this
distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center
of Excellence certification is an acknowledgement of strong management
and leadership in the call center industry.” Click here to continue reading: http://www.benchmarkportal.com/call-center-newsresources/press-release/2014/08/messa-contact-center-achieves-its-eighth-certificati
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