August 14, 2014

MESSA Contact Center Achieves Its Eighth Certification as a BenchmarkPortal Center of Excellence

BenchmarkPortal recognizes the exceptional efficiency and effectiveness of the MESSA Member Service Center by awarding it Certification as a Center of Excellence for the eighth time. The granting of certification is based on a company’s operational metrics, customer satisfaction and agent satisfaction.

The MESSA member service center was certified earlier this year as a Center of Excellence by BenchmarkPortal, a leading contact center research and consulting organization. “Only the top 10 percent of those benchmarked annually achieve this distinction,” said BenchmarkPortal CEO Bruce Belfiore. “Achieving Center of Excellence certification is an acknowledgement of strong management and leadership in the call center industry.”   

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