The BenchmarkPortal Contact Center Workforce Management workshop will tackle issues like schedule adherence, shrinkage and volume forecasting. Topics will also include gathering data, forecast production, schedules and budgets.
Small class size allows for one-on-one interaction with the instructors, as well as networking opportunities with colleagues and industry peers. Participants also leave with “take aways” that are meant to enable them to make a real difference in their centers.
Live Online - April 10-12, 2013
Call Center Campus Week, Las Vegas, NV, Nov. 12-15, 2013