BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, consulting, training & industry reports. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value.
March 25, 2013
Call Center Campus Week Nov. 11-15, 2013, in Las Vegas
Call Center Campus Week includes call center training, certification workshops and symposium “Improving the Customer Experience” is the theme for this year’s call center campus week.
BenchmarkPortal’s College of Call Center Excellence will hold its Call Center Campus Week this November in Las Vegas at the Paris hotel. At this annual, unique call center industry event, call center managers and decision-makers can attend certification workshops, information and discovery sessions, and listen to keynote presentations. Industry experts, along with BenchmarkPortal’s premier team of instructors, will lead and guide classes and group discussions that explore the latest developments in the call center industry and inform participants of the best practices required to operate a profitable and reputable call center.
BenchmarkPortal intends that attendees will gain new and practical insights, as well as explore strategies that can contribute to the strength and sustainability of their organization. The training at the Call Center Campus will also enhance individual leadership skills of attendees. Call center leaders will have the opportunity to interact with their peers, learn how to raise their best practice skills to new levels, participate in discussions to inspire innovative thinking and explore compelling avenues for advancing the call center industry. Participants will walk away with incredible tools that can be immediately applied in their centers.
The Call Center Campus Certification Training will occur Nov. 11-13 and includes certification workshops, access to the two-day symposium to follow, benchmarking survey, networking breakfasts and breaks, and lodging.
“An amazing event with wonderful carefully chosen speakers with much good information to impart. It was energizing! I felt totally rejuvenated about our contact center and how we can make it better,” said Cindy Trow, Quality Assurance Manager, MedicAlert Foundation. “This was well worth the trip and the time to come! Makes me want to work even harder to engage and motivate our agents!"