March 12, 2013
New Show on CallTalk Discussing BenchmarkPortal's Multichannel Benchmark Survey
New online radio show on CallTalk, Wednesday, March 13th, 2013, at 10 a.m. PT. This is a free educational discussion entitled, “BenchmarkPortal's Multichannel Benchmark Survey.”
BenchmarkPortal will air a new online radio show on CallTalk (http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show) discussing BenchmarkPortal's Multichannel Benchmark Survey. Call Centers continue to be the prime point of contact for customers. However, over the past several years IVR's, websites, social media, etc., have changed the way customers interact with your business. BenchmarkPortal is introducing a multi-channel benchmark survey designed to capture valuable performance data for these various contact channels. We will unveil the survey and provide insights on key performance metrics that should be captured and monitored for these multiple channels.
The host for this show is Bruce Belfiore, CEO at BenchmarkPortal and John Chatterley, Research Director and Senior Specialist.
The free online radio show will air Wednesday, March 13th, 2013, at 10 a.m. PT/1 p.m. ET.
Click here to listen to CallTalk: http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show.
Click here to listen to CallTalk Archives: http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show/calltalk-archive